Service

Property Preservation

Property Preservation Services

Interpreting work order
Downloading photos from clients software/website/FTP
Labeling before/during/after grass cut photos, bid and other photos
Uploading, rearranging & labeling the photos as per the work order
Creating and Adding bids as per the work order and photos
Using cost estimator to calculate bid amounts
Invoicing as per the price sheets
Creating and uploading reports
Uploading the property inspection form if required

We Process all Types of Work Orders:

Grass Cuts
Janitorial/Winterization
REO, PPO
Maintenance
Preservation Orders; Initial Secure, Perform per Bid, Conveyance Condition, Securing,
Dead-in Lieu etc.

We’re Experts at

* Property Preservation vendor Application
* Mortgage Contracting Service (MCS)
* Lender Processing Services (LPS)
* National Field Representative (NFR)
* Safeguard properties
* M & M Mortgage Services, Inc.
* Five Brothers Mortgage Company
* Assurant Field Asset Services (AFAS)
* MSI

Preservation related software Skill:

* Property Pres Wizard
* Repair base
* XactPRM
* Pruvan
* PreserveSoft
* Even your custom software

Our Job Procedure:

* We process Property Preservation work orders.
* Our project manager monitored reservation executive daily work activity.
* Take care RTV/Denial work orders.
* We also QC Internal updater’s work orders to ensure 100% accuracy.
* Send back issue work order to field contractor.
* Prepared Monthly report and submit to client.

Virtual Assistant Services:

* Entering New Listing to MLS, Real Estate (KWLS, etc) & Agent Websites
* Completing BPO (Broker Price Opinion) Forms Online
* Listing Management through Top producer 8i, setting up action plans, etc.
* Creating Virtual Photo Tours using Animoto, Point2Agent, RealBiz360, etc.
* Listing on all agent Websites like Realtor, Real Estate Book, Point2Agent, Proxiopro and others.
* Posting on Online Classified websites such as Postlets, Craigslist, Zillow, Trulia, ListHub, etc. and Social
* Media Websites.
* Uploading / Preparing Listing Documents for MLS
* Manage Showing Feedback system
* Record IVR using Arch, etc.
* FSBOs & Expired’s using LandVoice, RedX, Mojo, etc.
* Managing Leads / Contacts in Top Producer 8i, iContact, Constant Contact, etc.
* Listing Maintenance – Open Houses, Caravans, Price Reduction, Under Contract, Leased, Rented, Expired,
* Withdrawn, Sold & other Listing updates

Online Marketing / Listing Syndication Services:

* Listing Syndication Services through Postlets, Point2Agent, ListHub, Agent IDX & others
* Search Engine Optimization – Website Optimization & Link Building Services
* Social Media – Facebook, Twitter, LinkedIn maintenance & updates
* Blog Marketing – Agent WordPress Blog / Activerain Blog maintenance & optimization

Agent Website:

* Developing Agent Website through Point2Agent / Agent Image / RealPro, etc.
* Maintaining Agent website – adding new Listings, Content, Contact details, Blogs, Information, Useful Links, etc.
* Setting up IDX Search
* Optimizing Featured Listings / Content
* Website Traffic / Analysis Reporting using Google Analytics, Webmaster, etc.

Designing – Photoshop & Publisher:

* Real Estate Listing Flyers – New Listing flyers, Personal (new area served) flyers and others
* Property Brochures – New Listing, Open House, Price reduction, even, etc.
* Postcards – Just Listed, Sold, Holidays, Festival, etc.
* Website Banners
* We offer a “no obligation” evaluation of your Virtual Assistant requirements.

Software Development

A software development is a structure imposed on development of any software product. The method we follow is six sigma and lean techniques. Software Development is composed of many activities such as Requirements, analysis, specification, software architecture, implementation, testing, documentation, training , support and maintenance. The goal has been to find repeatable, predictable processes or methodologies that improve productivity and qualify of the software product.

Customer Services:

For Utility Companies

* Receiving and Acting on inbound calls from customers for Activation
* Communicating Required documentation by phone / email
* Coordinating with Field staff for appointments on Meet and Greet or Internal Access to properties
* Communicating Utility related repair to customers and arranging for inspection post repairs
* Acting on requests for Turn Offs
* Communicating on pending bill payments
* Back end Customer support such as Bill Generation, Dispatch
* Back end Accounting Functions such as Payment Posting to account,
* Informing customers on various value added plans rolled out by the Utility companies * Managing customer emails and responses

For Bank/ Financial institution

* Handling customer service enquiries
* Handling accounting, invoicing and reconciliations
* Call out to customers on soft defaults (1st month ) and reminders.
* Handling customer calls on HAMP process and eligibility

Call Center Services:

Live Virtual Office offer 24/7real-time customer support and visitor communication directly on your member’s site. With Live Support, members can truly provide human interaction to visitors by allowing them to close a sale, provide web-based live chat or simply answer any questions customers may have. Live Support also features an automated payment membership system so that members can pay for your live support service using PayPal or 2Checkout payment gateway.
We provide a cost-effective live customer support solution for small to medium size online sellers. To enable live support on your website, after signing up you will be able to find a short and simple HTML markup code that you will have to add to your website wherever you wish the live customer support icon to appear. The icon will dynamically toggle your live support online status between “Online” and “Offline”.
Our Live Customer Support Functions included as below * Answering customer questions about the product
* Technical support to navigate and use the web site including login and password reset
* Pricing and billing/credit card transactions
* Engage customer to close sales
* Provides true online live support to visitors or use it as a real time marketing software
* Allow visitors to initiate a new web chat session from a webpage
* Visitors can leave a message if there is no live support available
* As soon as one of the parties leaves the live chat the other party is notified
* Sound notification of live support requests
* E-mail notification of live support requests
* Auto save transcripts
* Capture visitor data which includes browser info, IP, referral URL, time of visit and host
* Live Support can display support status either in image or text form in the website
* New! Members can now track visitors as they visit the site and initiate a new chat with them. With a click of a mouse, members can open a chat window on visitor’s computer and provide support or close a sale!
* New! Predefined survey allows members to push a survey form to visitors and they can gather important feedback,
comments and critical survey data from visitors